Return & Refund Policy
Effective Date: August 5, 2026
Thank you for shopping at AeroPressell. We are committed to providing quality products and an excellent shopping experience. If you are not completely satisfied with your purchase, we’re here to help.
30-Day Return Policy
We accept returns within 30 days of the date your order is delivered.
To qualify for a return, your item must:
- Be unused, unworn, and in its original condition.
- Be returned in the original packaging.
- Include all accessories, manuals, and original contents.
- Be accompanied by your order confirmation or proof of purchase.
Items returned without prior authorization may not be accepted.
Non-Returnable Items
The following items are not eligible for return:
- Final sale or clearance items.
- Gift cards.
- Digital or downloadable products.
- Personalized or customized items.
- Products showing signs of misuse, accidental damage, or unauthorized modification.
How to Request a Return
Before returning any item, please contact our customer support team.
Customer Support Email:
[email protected]
Please include the following information:
- Order number
- Full name
- Reason for the return
- Photos of the product (if damaged, defective, or incorrect)
Our support team will review your request and provide return instructions.
Return Address
Returns Department
2161 Broadcast Drive
Albuquerque, NM 87101
United States
Please do not send your package to the return address without receiving return authorization from our support team.
Return Shipping Costs
- Customers are responsible for return shipping costs unless the product is defective, damaged during shipping, or the wrong item was received.
- Original shipping charges are non-refundable except in cases where the return is due to our error.
For your protection, we recommend using a trackable shipping service or purchasing shipping insurance.
Damaged, Defective, or Incorrect Items
If your package arrives damaged, defective, or contains the wrong item, please contact us within 7 days of delivery.
Please provide:
- Your order number
- Clear photos of the product
- Photos of the shipping box and packaging
After reviewing your claim, we will provide an appropriate solution, which may include a replacement, exchange, or full refund.
Refund Process
Once your returned item has been received and inspected, you will receive an email notifying you of the approval or rejection of your refund.
If approved:
- Refunds will be issued to your original payment method.
- Most refunds are processed within 3–7 business days, although your bank or payment provider may require additional processing time.
Shipping charges are refundable only if the return results from our mistake or a verified product defect.
Exchanges
We only replace items that are defective, damaged, or incorrectly shipped.
To request an exchange, please contact:
Order Cancellation
Orders may be canceled within 12 hours after they are placed.
Once an order has entered processing or has been shipped, it cannot be canceled. You may request a return after delivery according to this policy.
Late or Missing Refunds
If you have not received your refund:
- Check your bank account.
- Contact your credit card provider.
- Contact your bank, as processing times may vary.
If you still have not received your refund after completing these steps, please contact us at:
Contact Information
Website: https://aeropressell.it.com/
Customer Support Email: [email protected]
Return Address:
2161 Broadcast Drive
Albuquerque, NM 87101
United States
We are committed to responding to all customer inquiries as quickly as possible and appreciate the opportunity to assist you.